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Click role for project details
Business
Mediation - Shareholder conflict
Mediation / Facilitation
Management
Consultant
Management Consultant/Facilitator
Risk Specialist - Outsourcing
Management
Consultant - Outsourcing Operations Review
Facilitator/Coach
Risk Identification & Mitigation
Business
Mediation - Shareholder conflict
Facilitated
four shareholders to resolve a long standing dispute
which threatened the viability of this fifty person company.
Lawyers were already engaged in the process of having
two shareholders relinquish their shares. A third shareholder
was unsure as to whether he would leave. One of the lawyers
involved suggested engaging a consultant to try and resolve
the issues. Personal consultations were conducted, followed
by a facilitated session. The result was that one shareholder
left the company but worked out an arrangement to continue
conducting business together. The remaining shareholders
are re-energized on expanding the business.
Mediation
/ Facilitation
For
a National Not-for-Profit association experiencing an
impasse on a decision to be made by board members and
professional staff. Interacted with staff and board members
to enable them to voice their opinions. Without coercion,
each stakeholder changed their position and the group
came to a focal point; the final choice was not on the
radar screen of any of the participants. This decision
resulted in a highly successful technology deployment.
Management
Consultant
For
the operating unit of a large Canadian financial institution
with over 5,000 employees. This newly formed business
was experiencing significant growing pains at the executive
management level. Examples of this included a disagreement
between the COO and the SVP Sales, as to the root cause
of a poor customer satisfaction rating, reluctance on
the part of the management team members to speak up at
meetings and name calling at leadership meetings. Coached
individuals on the management team by helping them understand
the impact to the business. Conducted as a personal consultant
with the executive team to begin the management change
process. The end result was the application of critical
thinking skills in day-to-day operations allowing for
a more productive business environment.
Management
Consultant/Facilitator
for a start up software company which was building an
innovative solution to manage compensation data over
the Internet. There was a consortium of businesses and
individuals involved in building this solution, each
with their own approach and agenda. The project was going
in crisis and there was extensive finger-pointing and
blaming. Acted as the catalyst to bring the team to consensus
on a winning move forward approach.
Risk
Specialist - Outsourcing
Engaged
to develop a move forward plan to rescue a $15 million
IT project for a provincial government in Western Canada.
A leading outsourcer was running the project. Conducted
stakeholder interviews at the project management and
executive levels to uncover key business issues and
problem areas. Redeveloped and delivered a highly focused
but tough actionable move forward plan.
Management Consultant - Outsourcing
Operations Review
Conducted
an Operations Review of the delivery of a $300 million
outsourcing agreement which included large complex projects
and infrastructure outsourcing. As a third party, the
mandate was to assess the outsourcing delivery team
and meet with outsourcing client's staff. Presentation
to the outsourcing client executive committee resulted
in the creation of a communications channel between
the outsourcer and the outsourcing client.
Facilitator/Coach
For
consensus building among the leadership group for the Ontario
unit of a national healthcare organization resulting in the
creation of a three year strategic plan.
Risk
Identification & Mitigation
For
management leading a multi-company, geographically dispersed
team preparing a response to a $40 million Federal government
RFP. By using Consequential
Analysis®, enabled two executives
to change their strategic approach resulting in the removal
of roadblocks and consensus achieved leading to a streamlined
decision process.
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